July 24, 2015

About My Lab... Part 1 - The Questionnaire


Okay, let's make this one simple...

Click HERE to answer a few brief questions about how your lab approaches instrument support.

All info is confidential  We will publish results in an upcoming post.

Shortest darn blog all year...


June 15, 2015

Take CHARGE of Static Issues

Most people are taught to think of electricity via the analogy of running water.  The volume of water moved from point A to point B is analogous to voltage while the rate which the water flows is like electrical current.   Multiply the two together and you have power(P=IxE).  

Static electricity is the opposite of current electricity, in that it does not move.  It just builds up between two non-conducting materials (like plastic and rubber) and sits there, waiting to discharge (Google Triboelectric Effect).  If you have ever touched something and got a brief shock, you have likely experienced static build up and provided the path to ground that discharged that potential energy charge.  If you ever touched something and got a prolonged and painful shock, you have probably been electrocuted and may be reading this from the Great Beyond.

Static build-up occurs in environments that are dry.  Water molecules help diminish charge build up.  Insofar as laboratories are concerned, static is generally not an issue due to controlled temperatures and humidity...but they are not immune.   This can be routinely found to be an issue with ill-behaved liquid handlers.   Disposable plastic pipette tips have been known to 'hang up' or not eject from their mandrels  when humidity levels drop.   I have seen tips appear to dance in mid-air, only held to the mandrel by static charges.   This is dramatically visible with lower volume (384) tips as their mass is less to begin with and is exacerbated by the use of rubber o-rings on the dispense head mandrels.   Rubber, plastic and lack of humidity are the perfect recipe for static cling.

So what can be done?  Well, the simple solution is to add humidity to lab.  If the lab's HVAC system is not capable of effecting changes, you could place a humidifier near your liquid handler.  Just be careful as it is a fine line between adding moisture to the air and saturating your robot.  Get a can of Static Guard from your local grocery store.  These sprays add moisture (water and alcohol, with minerals and salts removed) and are very effective (albeit temporarily) when sprayed directly on rubber o-rings.   Another longer lasting and more pragmatic solution would be to place an ionizing fan right on the liquid handler deck, near your tips racks.  These devices add electrical charges to the air (anions, or negative ions) and the fan blows it across your tips which can change the electron imbalance just enough to offset clinging tip issues.

Don't let your labs environment make you retreat from automated assays....wait for it....here it comes...."CHARGE."    That just happened.  BAM.  

Next Blog - Vision Sensors (they can be used for lots of stuff, including pipette tip issues...)


August 7, 2013

Lab Instrument Support Survey

New MVS Survey

Oh behalf of HTStec, The LabSquad is pleased to inform you that their latest survey titled "LAB INSTRUMENT SUPPORT STRATEGIES TRENDS 2013" is now underway. 

"Proper maitl_files/labsquad/blog_images/Survey/Survey/survey.jpgntenance of laboratory instrumentation is an important consideration to ensure that lab assets remain available to researchers. Minimizing downtime makes the research process more efficient. A variety of support options are available from original equipment manufacturers (OEM), small third party independent service organizations (ISO), large multi-vendor service (MVS) providers and internal support staffs. Understanding the needs of lab users is essential for service providers to ensure customer success."

If you count on your lab instruments being in 'research ready; condition, please take a moment and fill out this most important survey.    JUST CLICK HERE

July 23, 2013

Motor Madness - Part III (...and final, I promise)

tl_files/labsquad/blog_images/Motor Madness/dumb.jpgServo Motors

In the last two installments, we talked about simple DC motors and stepper motors. To recap, a DC motor is basically the simplest (think 'Lloyd' from the movie 'Dumb and Dumber') motor you can find. Simply apply voltage with sufficient current and it spins. You can reverse the spin direction by reversing voltage polarity, and you can control the speed by applying varying voltage levels or by sending short pulses of voltage. Stepper motors are a...'step up' (I hate puns) insofar as intelligence goes (think 'Harry' from 'Dumb and Dumber'). By which I mean, you can send them specific (countable) pulses and the motor will rotate in very predictable increments (steps). Steppers are natively 'open loop' but are oftem fitted with rotary encoders to provide position feedback. However...that position feedback is often an 'after the fact' reconcilliation on the number of steps commanded vs the number of pulses counted. It is not a 'tl_files/labsquad/blog_images/Motor Madness/servo-amp.jpgmonitor on the fly' feedback loop and that is by definition what a servo motor brings to the table.

In the most basic sense, a servo motor is a brushess DC motor fitted with a feedback sensor. The output of the feedback sensor is used to determine the final position of the motor. These devices can be very small (like hobby RC servos) or larger. In general, with increased size comes larger windings which enable more current and greater torque.   Dtl_files/labsquad/blog_images/Motor Madness/feedback.gifepending on the device the motor is attached to, you can expect to see a series of drive reduction gears or pulleys for even greater torque. Unlike hobby servos which have both gear reduction and circuitry embedded within their housings and use potentiometers for feedback, most industrial servo motors require a separate driver or control board that provides motor voltage and also monitors the encoder in real time.  The image to the left represents a simple hobby servo which nicely illustrates the feeback loop concept. Both the input signal and the output from the sensor (potentiometer, in this case) are feed into a comparator circuit. Because the gearing is built in and known relative to the gear ratios, the comparator can essentially decide when the motor needs to be stopped in order to achieve the commanded motion (so many pulses should equal so much resistance).  

The pulses sent to the motor are generally all the same voltage but number of pulses sent over time is what determines speed.  This is called Pulse Wideth Modulation (PWM).

Troubleshooting a servo motor is not easy.  If the motor and encoder are separate units, you can apply the rated voltage to motor (disconnect any pulley/belt or linkages first!!!).   Encoders are a bit trickier and we will cover them in a future tutorial.   You can try some basics like checking wiring connectors or blowing air the encoder to remove dust, dirt or grease.  Beyond that...you will need to crack open the case and hook up a scope to see what the pulse train coming from the encoders look like.  Most encoders are off the shelf devices and you can Google specs to compare with what you have.   This will at least help you zone in on the encoder or the controller/board it is plugged into.


June 28, 2013

By The Book

Did you ever work with a field service engineer who was just plain awesome...someone who always went above and beyond to ensure your success?  If so, you have probably asked yourself ''what would I do without them? ' Sadly, that hypothetical question, all too often, becomes reality.

For any number of reasons (some good, some not so good) people are transient.  As the old saying goes, no one is truly irreplaceable, so the best protection vendors can provide for their customers is to ensure that more common procedures are documented. For example, irrespective of who is doing the work, a preventative maintenance procedure should always be the same. Each step, every tool, replacement part, lubrication or adjustment should be captured in a document that can be used to cross train FSE's so that your instruments always receive consistent maintenance.

Whether you are working with a new FSE to support a new install, or existing instrument don't hesitate to ask to see the procedure they will be following. Motl_files/labsquad/blog_images/By The Book/BookHead.jpgst vendors won't share all the details, but many will let you have a glance and most will provide checklist that highlights the work to be done.

If a vendor cannot produce documents for common procedures (like a PM). before they commence their work you should be concerned. I'm not saying that you are about to be mis-treated, however how can you be certain that the requisite work will be accomplished if there is no guideline? You wouldn't conduct an assay without a documented procedure and you shouldn't allow anyone to work on your instruments without one either.

If they can't show you 'the book', then throw the book at them!

May 14, 2013

Every Picture Tells A Story, Don’t It?

A picture is worth a thousand words…so even at a reduced frame rate of 15FPS, one minute of video has to be worth 900,00 words.” – Me

For better or worse, advances in cellular communications arecameraphonemaking the once seemly impossible, trivial.  Specifically, I am referring to video communication.   Just about everyone has a ‘smartphone’ these days and it is hard to find a new phone that does not include a camera.   The resolution of these cameras is incredible (the Apple iPhone 5 = 8 MegaPixels) and product stunningly clear videos and images.

Video applications such as Apple’s FaceTime and Skype make face to face remote communications simple, fast and cheap.   For service organizations, this has providedthermal imagingfield based techs with an incredible tool for diagnosing instrument failures.    There are even iPhone apps that now allow users to perform thermal imaging (how cool is that…no pun intended)!  Let’s face it, the pressure these on-site techs feel when faced with a failed instrument can be enormous.  End user anxiety and a ticking clock only add to the stress.   The ability to ‘phone a friend’, point the phone at the instrument and have a real-time conversation about such failures brings an added dimension to peer review.

On the wired side, I have visited many research labs that have added low-cost USB or Ethernet cameras to their automation systems that allow them to monitor status remotely (many times from home, over a weekend or at night).   When combined with remote network access tools like PC Anywhere or LogMeIn, it is possible to deal with simple application errors and continue assays or applications that would otherwise had to wait for human to come into the lab and simple press a key.   Remote observation in this fashion requires network access and must always include IT departments to prevent unauthorized access.

Still, many labs will not allow non-employee cameras or video use within their labs.  Thisskype5is short-sighted (IMO), and unfortunate.   I understand the competitive nature of pharmaceutical or biotech research and the commercial implications of potentially providing competitors with a glimpse of a labs inner workings, but let’s face it…it would take a pretty savvy bunch of people to gleam something worthwhile from a phone camera.  Instrument failures that render an instrument ‘down’ are generally easier to diagnose and repair, however it the aberrant or irregular failures that could benefit immensely from remote observation.   Unless an instrument or system is under a service contract it can be very expensive to pay for a service tech to sit and watch for a reported failure (they always happen when the tech leaves, right?).

Most labs require non-disclosure agreements or safety training prior to granting non-employees access their labs and the time is well past to include the use of remote diagnostic tools, particularly cellular video in such protocols.   Perhaps seeing is believing?

May 10, 2013

What is the opposite of TMI?

I am a big fan of Lab Manager Magazine.   I am an on-line and print subscriber anlab managerd find it to be a great source of information regarding lab trends and support.

Having said that…I was a bit disappointed by a recent “Ask The Expert” interview by Tanuja Koppal, PhD.  It was called “Optimizing Lab Services: Evaluating the Single-Vendor Option.”   You can read the full article by clicking here.

Although there are some good insights there were some major pieces of informationthe-godfather-brando-150x150missing.  For starters, it does not mention who the subject of the interview is.  I will give Dr. Koppal the benefit of the doubt and assume the interviewee is not fictitious, but I have a hard time understanding why he/she would need to anonymized.   Is there an MVS Mafia out there that requires a witness protection program?   Secondly, all the MVS providers whom the user evaluated are also anonymized.   I guess I could understand that given that many of these larger providers may have legal teams that would give any crime syndicate a scare.

In the spirit of peer review, I think it would be extremely helpful to both MVS providers and potential customers to know who this customer is and how they made the selection they did.

Who knows, using this feedback, maybe next time they need a contract, someone would be able to make them an offer they couldn’t refuse…

April 29, 2013

Well Equipped…Part 1

Not every instrument failure requires a call to the manufacturer (OEM)  or an independent service organization (ISO).   Some simple and common failures can be rectified by just about anyone with some common sense and common tools.      Can’t help much with the common sense, but the tool part is a lot more straight forward.

***WARNING *** if you are not comfortable working with electricity please don’t mess around and call for help from you own facilities support folkdmms or and ISO.    If you kill yourself, don’t write me a nasty-gram from the afterlife.

The handheld DMM -  Digital Multimeter (aka the voltmeter).   The name voltmeter is used pretty loosely by a lot of tech’s and only describes one function of this device.  Very capable DMM’s can be found at the local hardware store for under US$50.     For a good tutorial click here.

Voltage - Most DMM’s can measure a wide range of AC or DC voltage.   One of the most common problems when you fire up an instrument and get nothing is no AC power.   Most US labs will operator on 110 or 200VAC.    A zero volt reading means you probably have popped a circuit breaker.  If the AC outlet you are plugged into had a ground fault button, try pressing the reset button and try again.   If you get voltage at the outlet, but no action on the instrument, you may have blown a fuse.  Not comfortable checking voltage?  Try plugging the instrument into a known good working outlet instead.   More knowledgeable techs can test DC voltages for printed circuit boards (PCB’s) inside the instrument.  Most instrument power supplies will convert AC power into lower voltage DC power and distribute it throughout the instruments.    Many PCB’s have incoming power marked at a connector coming from the main power supply.

Resistance -  Resistance is a measure of a devices ability to restrict the flow of electrons in a circuit.   If you crack open an instrument and see a charred component, it is likely a burned out resistor.   If you can still see the value of that resistor  (some have the value printed, others may use a series of colored bands), you can use the DMresistorM to verify if it is blown (open circuit, infinite resistance).   While you may be able to unsolder and replace this component, there is no guarantee that it will not blow again, as something else may have failed that caused too much current to flow thru it or too much voltage across it, causing it to cook.  If you come across a cooked resistor (or any other component), better to have someone replace the entire module.   Almost no FSE’s will spend time doing component level failure analysis as it is time consuming and ultimately more expensive.

Continuity – Some DMM’s allow you test for continuity (the closure of a circuit) that will result in a beeping signal.   No beep, no continuity.   A quick crossing of the probe leads will tell you what sound you are listening for.   This is what you will use to check you fuses or diode.    A diode allows current to flow in one direction only.   Diodes can be checked by reversing the leads across the component.  It should beep with the leads in one positreceptacleion, not beep in the other.  Some instruments have a main fuse as part of the receptacle that the AC cord plugs into.  MAKE SURE YOU UNPLUG THE INSTRUMENT BEFORE YOU DO THIS!!!   You can pop this open and check if the fuse is good or not.

Current -  Not really something I would advise a notice to attempt.   While voltage is measured across a load, current is measured in series with a load.   So, in order to check current, you need to break the circuit and use the DMM to measure current flowing through the meter as part of the circuit.   Lots of potential to hurt yourself here…leave to a professional.

Temperature – One of the features of many digital mulitmeters versus their older analog counterparts is the inclusion of a thermometer probe.   This can be very hand for diagnosing random failures that are related to run away heating problems -  a common example might be an intermittent cooling fan failure.   Try taking a cover off near the fan, tape the probe somwhere close and note the temperature during normal operation with fan running (and cover back on).   Then open it up, and unplug the fan (replace the cover) and monitor the temperature increase.  If you do this, be vigilant and don’t leave the instrument unattended.   You are looking not only for a temperature spike but also abhorrent instrument behavior…so you want to be able to shut it down ASAP.electicution

Okay, so there you have it.  Some basic things you can do with a DMM.  Just remember, when it comes to anything involving electricity, you should always consult with your facilities management.   Never perform electrical testing alone and never in the presence of liquids (especially flammables).   When in doubt…leave to someone in the know.

April 9, 2013

Is it safe?

It’s been over 35 years since the movie Marathon Man came out and I still have a fear of dentists.marathon-man   That imagery has nothing whatsoever to do with the topic of this blog, but the title reference was too good to pass up…

Everybody who works in a research lab no doubt has had to go through a mandatory lab safety course or certification.   Companies provide such training both to ensure the safety of their employees and processes as well as to avoid future litigation should an accident occur.    What is not always as clear is how to ensure the safety of visitors, or in the case of instrument support, Beyond providing lab coats and safety goggles, there are a couple of basic precautions that can be taken to ensure the well being of visitors and support techs;

1) Contact Person – all visitors should have the phone and email info for an employee who has been through a company approved safety training program.  Visitors should be required to seek out this person for any concerns they have prior to conducting their worChemical Spill Cleanupk, or in the event of an emergency.   Also, make sure you have the techs emergency contact (work and personal) info in the event that person requires medical attention.

2) Disclosure – Make sure you inform the tech of any biological or chemical hazards regarding the instruments.   Point out instrument decontamination certificates and give direction on how to dispose of wastes (chem wipes, q-tips, wear items, gloves, lab coats).  Also let them know your protocols for dealing with reagent spills or exposure.

3) Evacuation Instructions – Let the tech know how to exit the building inevacuation the event of an emergency.   In addition to typical lab accidents, in today’s world that could also include fire alarms, terrorist attacks, workplace violence).  Point out any per-determined ‘rally point’ once out of the building.   Also, let them know how to re-enter the building or sign out if they do not return so they can be accounted for.

4) Facilities Support – Never let a visiting tech hard wire equipment to your facilities electrical junction boxes.  If such a need arises, have your own knowledgeable facility personnel on hand to disconnect power and supervise all work.   Same goes for plumbing high pressure air lines or water lines.

5) Basic Safety Training – make sure the tech has received basic lab safety training from their employer.  Ask in advance for them to bring a certificate of such training, specific to the visiting tech.

With a little bit of extra consideration, it is  easy to ensure the safety of lab visitors.   And, it your service tech looks even remotely like Sir Laurence Oliver in the photo above, don’t be surprised if he or she incessantly asks,  “Is is safe yet?”

March 29, 2013

DIY in the Lab

Things break in the lab. Here’s how to protect your equipment, and what to do when it stops working.

By Jeffrey M. Perkel | March 1, 2013

With NIH funding fewer than 20% of the research grant applications received in 2011 (the most recent data available) and little hope for improvement in the coming year, researchers must squeeze what they can from every dollar. For some cash-strapped labs, that means buying used instruments instead of new, keeping equipment running long past its warranty, and jerry-rigging existing lab gadgets that might otherwise be scrapped.

When such equipment inevitably fails, it puts yet another strain on already tight budgets. Researchers facing service calls costing hundreds of dollars an hour may feel obliged to delay repairs, only to find that a service tech may not be readily available. Even in the lab, time is money.

There is an alternative. Lab workers armed with a bit of mechanical know-how and some basic tools can sometimes tackle repairs and problems themselves. Not every repair can or should be handled in-house, but those that can will get the lab up and running quickly and cheaply. The Scientist spoke with equipment repair technicians and core facility directors about the kinds of repairs that researchers can and cannot do on their own, and some obvious, but oft-ignored, steps they can take to avoid problems in the first place. Here are their suggestions.


Like cars and computers, laboratory equipment almost always comes with a manual (either printed or as a PDF). And, as with cars and computers, researchers often toss those manuals in the trash or “file” them in a drawer. Here’s a better idea: as they say on the interwebz, RTFM. Manuals outline recommended maintenance and cleaning schedules, provide troubleshooting tips, and demystify error codes. (Lane Smith, President and Senior Engineer at Phoenix Technical Services, an equipment repair company that serves the University of Mississippi, suggests storing manuals together in a safe place, or as PDFs in a common folder on a lab computer, for easy retrieval.)

The maintenance suggestions these manuals lay out may surprise you. Rebecca Wood, co-owner and vice president of Southern Medical Services, a medical and lab equipment repair firm that serves south Texas, notes, for instance, that some vacuum pump manufacturers specify in their manuals that vacuum oil should be changed after every use. Yet many researchers reuse the oil until it gets dirty—a practice that could potentially cost the lab big bucks. “If you had a vacuum pump that quit and you sent it in for repair and it had black gunk in the oil, they would say you’d voided your warranty,” Wood says.

2. Clean up once in a while

An ounce of prevention is worth a pound of cure, they say, and that’s certainly true in the lab. Dust accumulates on computer parts, ice accretes inside freezers, and carbon dust builds up inside centrifuges and stir plates. Taking care of these issues before they become problems can save a lab some money in the long run. “If you use a [centrifuge] rotor, make sure it’s cleaned afterwards,” says Craig Folkman, a field service engineer atBioNiQuest Lab Services in Danville, Calif. “Make sure O-rings aren’t cracked, and change them as necessary. If there’s a spill, clean it up, don’t let it sit there.”

For mechanical devices that use brush-based (as opposed to induction) motors, such as vortexers and microcentrifuges, Smith recommends investing in a small vacuum cleaner to clean out the carbon dust. (Smith notes that replacing a worn set of motor brushes is a relatively simple task that researchers can do themselves. For one of his techs to make a lab call would cost $200 for an hour of labor plus the brushes ($20–$50 for a set), not to mention travel time.)

Invest in a can of compressed air to clean computer fans and cables, or tracks on liquid handlers. And clean the air filters on lab freezers regularly (they are usually easily accessible on the front of the instrument). “These are fairly expensive pieces of equipment, and some scientists will have their entire research life in these things,” Smith observes. Cleaning or replacing the filters will keep the compressor working properly and prevent it from overheating.

Another easy bit of maintenance: Defrost freezers regularly. “Try to do it once a year, because you will either do it on your own schedule or on the instrument’s—at 2 a.m. on a Sunday morning.”

3. Establish a maintenance schedule

“My feeling about lab repairs is really trying to avoid them,” says Tim Hunter, Director of the Advanced Genome Technologies Core at the University of Vermont. Hunter recommends lab managers ensure that each piece of equipment be kept on a routine maintenance schedule (often outlined in the operator’s manual).

For instance, in his facility, one worker’s job includes tracking the background signal in the lab’s real-time PCR machine, to make sure the instrument is operating correctly. Another bleaches fluid lines in the array reader between runs to minimize cross-contamination concerns.

Another commonly overlooked task, Hunter says, is defragmenting the computer hard drives attached to lab equipment. Hunter suggests doing that monthly. “[These are] things that people take for granted and just don’t check, but [that] can really impact things when you least suspect them.”

Wood recommends copying and laminating the schedule for each piece of equipment and affixing it on or near the machine, so that everyone in the lab knows what needs to be done, and when.

4. Build a basic lab-repair toolkit

Charles T. “C.T.” Moses, an independent consultant in Framingham, Massachusetts, has been offering seminars on laboratory equipment repair throughout the Northeast since 2004. The handout for his seminar includes a suggested laboratory tool set for taking on most basic repairs (see also: www.chastmoses.com/tools.html). To wit: Flashlight; multipurpose screwdriver (slotted and Phillips); small vise grips, needle-nose pliers, and side-cutter pliers; a small crescent wrench; small clamps; scissors; measuring devices (scale, tape measure, or ruler); small hammer; pocket knife; multimeter; polarity tester (to test electrical circuits); and a lockable tool box.

Other items you might want to have on hand are lubricants (e.g., oil or WD-40), compressed air, a set of American and metric Allen and socket wrenches, a drill, and electrical tape.

5. Try the obvious

When something goes wrong, the most obvious solution sometimes is the right one. So, if a piece of equipment suddenly stops working, make sure it actually is plugged in and that the outlet is working; even in the lab, plugs come loose, fuses blow, and circuit breakers trip unexpectedly.

Smith recommends doing a quick and commonsense “self-assessment.” For instance, if the −80 °C freezer is suddenly warming up, did anyone recently perform an inventory during which it was left open? Ditto for the cell culture CO2 incubator.

Next, see if restarting the instrument and/or attached computer solves the problem. Or, if it is a mechanical device, see if you can identify something obvious, such as dirt in a track or hinge, which might be causing the malfunction.

If the problem persists, write down any error codes or messages you see, as well as what you were doing when the problem occurred. For instance, if an autoclave stops working, where in the cycle did it halt? Also, see if you can figure out where in the instrument the problem is occurring. “The easiest thing to do when troubleshooting is to cut your problem in half,” says Folkman. For instance, suppose your HPLC isn’t working; see if you can determine whether the blockage appears to be between the buffer reservoirs and the pump, between the pump and the column, or in the fraction collector.

Even if you end up having to call in a repairperson, such information can save time (and thus money). “If you have an error message, instead of saying ‘I’m getting this diagnostic

,’ if you can say ‘I tried this or that,’ that makes it easier for us. . . . We can know exactly what the issue is.”

6. First, do no harm

If you do decide to open up an instrument to attempt a fix, Smith recommends following the physicians’ creed: First, do no harm. Put another way, make sure you can put back together that which you have taken apart.

Use a cellphone camera to take pictures of wires and instrument settings so you know where they go and how they were arranged. Moses suggests using a piece of white paper, marked to indicate the front and back of the instrument, and taping screws on the paper in approximately the positions from which those screws came, “so you know more or less how it goes back together.” (Oftentimes, instruments may use different screws in different positions, so this kind of information can be invaluable.)

To do no harm also means to protect yourself, says Moses. That means powering down and unplugging equipment before opening it, and putting your left hand behind your back before plugging it back in and turning it back on. That latter point, he says, is an “old electrician’s trick” that “helps prevent shocking your heart should your repair leave a loose wire inside the machine.”

Deciding what can and cannot be repaired in the lab must obviously be done on a case-by-case basis. But as a general rule of thumb, repairs that are covered in an instrument manual’s troubleshooting section can probably be attempted in the lab, such as changing the bulbs on a spectrophotometer or replacing the brushes on a microcentrifuge. Instruments like stir plates are easily fixed, says Moses—often a drop of oil at the point where the motor shaft emerges from the motor, called the bushing, is all it takes.

Instruments that are under warranty or service contract probably should not be repaired in-house, as doing so might void the warranty. Very heavy equipment, very expensive equipment, equipment with precise tolerances (such as a microscope), or equipment involving high voltages, lasers, and so on, probably should be left to experts as well. So should equipment with obvious charring or burning, Moses says, as these might require special expertise in measuring and monitoring electrical circuits.

7. Know when to call for help

When in doubt, it never hurts to call the manufacturer or a third-party repair company. Smith says his company will often offer advice gratis over the phone, and so will most instrument vendors. “I have rarely come across a manufacturer that will not answer simple questions on the phone,” he says.

In some cases, you can purchase a part, like a hinge or a circuit board, and have technical support walk you through the installation process. But make sure the repair doesn’t cost as much or more than buying new. Moses recommends checking the manufacture date on equipment to see how old it is (and thus, if it makes sense to repair it). Circuit boards and electrical components often contain a four-digit code in the form YYWW. For instance, 9613 means the component was built in the thirteenth week of 1996; 0744 means the forty-fourth week of 2007. Though such information will not give a precise manufacturing date, an instrument obviously must be at least as new as its newest component.

But before you do anything, see if you cannot at least identify what is wrong before calling in an expert. By figuring that out you can give the technician the most accurate information, thereby saving him time and you money. Just as practically, you can learn what to do differently moving forward.

“By opening [up a piece of equipment] you can be aware of what happened and what not to do in the future. We don’t want this to happen again,” Moses says. 

Originally Published on March 1, 2013 at:  The Scientist.com