September 6, 2017 by Kevin Keras

Covered Under Warranty?


CRASH!!!!    Your 8-channel liquid handling robot arm just raked across the deck and one of the z-axis rods looks bent.   No problem, just call the manufacturer and have them come fix it, after all, it is still under warranty...right?   Well, maybe...

Most instrument warranties cover parts and labor but, that usually comes with the expectation that the failure is due to normal wear and tear, not abuse or unintended usage.  Using the liquid handler failure above as an example, the 8-channel arm likely got damaged because it failed to move to a safe Z-travel height before moving in X or Y.    But, was that because the arm failed to execute that command or because the programmer failed to instruct the arm to do so?   While a failure such as this might not occur in assays that have been running successfully for some period of time, they are more common when the user is still developing the assay or debugging it.   This type of failure could also occur because an operator forgot to retract the arm after some assay interruption or error condition.

Many OEM's (Original Equipment Manufacturer) will work with you to get the instrument back online and some may even be tolerant of such failures to the point of covering the associated costs under their warranty..but, you will most likely find there is a limit to their understanding.   If an instrument fails under normal usage, OEM's should and will cover repair costs but if an instrument fails again, or frequently due to operator error the OEM could and should charge for parts and labor and travel, even though the unit is under warranty.  Although such a stance would be unpopular for end-users, it is really no different than what you might experience in other areas of your life.  If you use your SUV to haul a boat that exceeds the vehicles gross towing rate you will probably damage your transmission or rear axle.  Should you expect Ford or GM pay for that?   The honest answer is, no.

Whether you bought the instrument new and are under the original warranty, or if you have purchased an extended warranty, make sure you understand just what kinds of failures are covered.   Ask up front.   Even if you purchase refurbished instruments, there is a limit to they nature of the failures that are covered (BTW - you should always insist on a minimum of a 6 month warranty on refurbished equipment). New or used, a warranty is a quality statement by the provider.   Buying instruments "AS IS" or with a "Money Back Guarantee" should set off alarm bells that the low price option that looks so attractive today, could prove to be a costly investment in the future.   Caveat Emptor...   

What options should you consider when the warranty expires?   That will be the subject of our next blog...


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August 11, 2017 by Kevin Keras

Got Liquid Handling Problems? Part 1

Been A While Since You Had Your EVO or Genesis Serviced?

The LabSquad can provide a variety of cost-effective service options;

  • Basic Tune-Up PM's

  • Comprehensive OEM-Style PM's

  • Performance Verification

  • Relocation Assistance

  • Annual Service Contracts

Just let us know how we can help!


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July 11, 2017 by Kevin Keras

Clean Up Your Act... Uh, Instrument

Okay, it's been awhile...a long while.   For someone who has never been accused of being the quiet type, I cannot believe it has been this many months since I last blogged.  

Ugh.   I need to clean up my act...

On that note, I thought I would remind readers on the importance of proper decontamination of instruments prior to service.   Field Service Engineers work on a variety of instruments from numerous labs.  They rarely have the benefit of knowing what protocols, reagents or solvents have been in contact with a failed instrument.    

Every repair or PM procedure from The LabSquad starts with a decontamination.  We ask customers to perform this procedure prior to a visit to save time and to tag the instrument's decon status.  Even then, our engineers always ask the user to verify decon prior to beginning their work.  You can never be too careful. For depot (return to factory) repairs, we will provide a Decon Form that must be filled out and packaged with the returned instrument as we do not want shippers (...your, ours, freight carriers) to be exposed to any 'badness.'


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February 24, 2016 by Kevin Keras

Let's Go Cycling!

Thermal Cycler Verification

Occasionally, your PCR yields may not be what you expected or have been experiencing.   A great deal of time can be spent looking at primers and buffers, or even your DNA samples but as is often the find out it is a thermal cycler issue.   It usually happens at just the wrong time too...

Adding a temperature verification of your thermal cycler block (or blocks) is a great way to beef up your SOP's to ensure that your PCR runs smoothly.

Here at TheLabSquad we run a 12 point (probe) test as part on our standard PM procedure. It only takes about 15 minutes per block but you wind up with a graph of the ramps and a PASS/FAIL score.  This is done using an ISO 17025 certified tool that is calibrated annually.

As with any process, ensuring that your major variables are accounted for upfront makes a huge difference in your end results.

So, if you haven't had your thermal cycler  PM'd in awhile, now might be a good time to check under the hood (lid) before you go cycling.


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August 24, 2015 by Kevin Keras

Robots In The Hood

Will the liquid handler robot fit in a "Standard" hood? Probably one of the more common questions that liquid handler sales people are asked, and of course...the answer is not so simple.

Why? Well, the question is not specific enough.Generally speaking, there are two flavors of fume hoods found in life science labs. Permanent hoods are floor mounted structures that often include swing away access doors that allow instruments to be wheeled in/out of the protective environment. Portable or bench top hoods, as you may surmise are more easily installed or moved about a lab. Both types perform the same basic functions:


- to protect the user from inhaling toxic gases (fume hoods, biosafety cabinets, glove boxes)
- to protect the product or experiment (biosafety cabinets, glove boxes)
- to protect the environment (recirculating fume hoods, certain biosafety cabinets, and any other type when fitted with appropriate filters in the exhaust airstream)

So...back to the original question about liquid handlers... Currently, very few multi-channel liquid handlers will fit in permanently mounted hoods. The Hamilton Open Nimbus, Agilent Bravo SRT (not std Bravo) and PE/Calper Zephyr are the most common liquid handlers found in hoods, due mainly to their shorter stature.

A number of liquid handler manufacturers now offer options the turn their robots into self-contained, benchtop hoods. By providing saftey shield doors to restrict deck access, the robot itself is isolated from the lab and lab personnel. Two important features enable these setups to fully mirror their permanent mount enclosures.

HEPA Filration- High-efficiency particulate arrestance (HEPA),remove (from the air that passes through) 99.97% of particles that have a size of 0.3µm. HEPA filters are critical in the prevention of the spread of airborne bacterial and viral organisms and, therefore, infection.

UV Lamps -Ultraviolet sterilization is useful for targeted elimination of microorganisms in air and water.  UV lamps can be manually controlled by the operator, or they can be controlled using robot I/O. A word of caution on that approach through...looking at UV lamps without proper eye-protection can cause serious eye damage! If you have the robot control UV lamps it is best to incorporate user prompts the force an operator to initiate the process and reminds them to don eye protection.

Finally, if you already own a liquid handling robot and it was not designed to include shielding/HEPA/UV options, or if it is too large to fit in your hoods, you can always have a customer hood designed for it. This is often the simplest and least costly route. Our colleagues at Biodirect offer this service.

Source - borrowed gratuitously and heavily from Wikipedia Fume Hoods

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July 24, 2015 by Kevin Keras

About My Lab... Part 1 - The Questionnaire


Okay, let's make this one simple...

Click HERE to answer a few brief questions about how your lab approaches instrument support.

All info is confidential  We will publish results in an upcoming post.

Shortest darn blog all year...


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July 6, 2015 by Kevin Keras

A Positive Image

Seeing is believing, as the old saying goes.    However, what separates laboratory automation from industrial assembly or manufacturing applications is its reliance on the assumption that everything will behave as taught.  Well, as life teaches us...things change.   Industrial automation has practiced total process control for decades.  TPC aims to identify all variables in a process and predict the likelihood of failures.   Only when you can identify and estimate the risks points in a process, can you predict (or control) the outcome.   

Let's look at a common process involving a liquid handling robot performing a basic 96-well mtp plate replication.   We'll keep it simple to illustrate the concept of TPC.   Assume there is a nine position deck (3 x3) and the source plate (mother) is in location A1 (rear left) , the destination plate (daughter) is in A3 (rear right) and a box of disposable pipette tips is located in C1 (front left).   Pretty simple method for the robot; Get tips from C1, aspirate 100ul from A1, dispense 100ul into A3 then eject tips back into A3.  What could go wrong?  A lot.  First of all, we will assume that every location has been properly taught.   Somehow, the right consumables have to be placed on the corresponding deck locators.  This could be done manually by an operator or automatically by the liquid handling robot gripper or an external robot arm.   Next, the robot the has to properly attach the tips and reliably aspirate/dispense the liquids, then eject the tips back into the tip box.

How do we know if the operator put the plates and tips in the right locations?  How do we know that the plates or tips are oriented correctly or that they are seated flush in the locators?   We don't..and neither do most liquid handlers.   Some clever programmers have gone so far as to use visual prompts (pictures of how the deck should look) to assist operators in populating the deck prior to running assays.  But, who is to say that the operator really gets it right?   Additionally, what happens if a tip gets hung up on a mandrel?   Crashes and spoiled assays can be the end result of 'things going wrong.'   That is why process control is important.  Now, what could we do to ensure proper consumable placement and operation/


Vision sensors are an ideal tool for quality control.  Available from numerous vendors (Cognex, Keyence, Omron_ and others), vision sensors are compact and low cost devicess that allow users to capture a known good image which can then be used as a template to test for matches.  They include built in cameras, illumination and I/O along with software for inspecting and training.   Unlike Vision Systems, which are often highly programmable frame grabbers, sensors are go/no-go devices that provide fast 'bad/good' decision making.

A sensor could be attached to a liquid handling robot arm and driven over consumables prior to a run to see if the plate or tips match a template.  Most sensors have the ability to save multiple images and can communicate via simple digital I/O.   A robot developer can then use the robots I/O to initiate inspections that either verify and initiate a method or flag an operator with an error message.   In my prior blog we talked about static issues and how they can impact disposable pipette tips.  Imagine now, using  vision sensor (looking horizontally) to inspect the robot mandrel for the presence of a hanging tip.

I am sure there are other possible uses for vision sensors in your lab wouldn't require a 'visionary' to come up with a few.  Let us all know if you have some  ideas?


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June 15, 2015 by Kevin Keras

Take CHARGE of Static Issues

Most people are taught to think of electricity via the analogy of running water.  The volume of water moved from point A to point B is analogous to voltage while the rate which the water flows is like electrical current.   Multiply the two together and you have power(P=IxE).  

Static electricity is the opposite of current electricity, in that it does not move.  It just builds up between two non-conducting materials (like plastic and rubber) and sits there, waiting to discharge (Google Triboelectric Effect).  If you have ever touched something and got a brief shock, you have likely experienced static build up and provided the path to ground that discharged that potential energy charge.  If you ever touched something and got a prolonged and painful shock, you have probably been electrocuted and may be reading this from the Great Beyond.

Static build-up occurs in environments that are dry.  Water molecules help diminish charge build up.  Insofar as laboratories are concerned, static is generally not an issue due to controlled temperatures and humidity...but they are not immune.   This can be routinely found to be an issue with ill-behaved liquid handlers.   Disposable plastic pipette tips have been known to 'hang up' or not eject from their mandrels  when humidity levels drop.   I have seen tips appear to dance in mid-air, only held to the mandrel by static charges.   This is dramatically visible with lower volume (384) tips as their mass is less to begin with and is exacerbated by the use of rubber o-rings on the dispense head mandrels.   Rubber, plastic and lack of humidity are the perfect recipe for static cling.

So what can be done?  Well, the simple solution is to add humidity to lab.  If the lab's HVAC system is not capable of effecting changes, you could place a humidifier near your liquid handler.  Just be careful as it is a fine line between adding moisture to the air and saturating your robot.  Get a can of Static Guard from your local grocery store.  These sprays add moisture (water and alcohol, with minerals and salts removed) and are very effective (albeit temporarily) when sprayed directly on rubber o-rings.   Another longer lasting and more pragmatic solution would be to place an ionizing fan right on the liquid handler deck, near your tips racks.  These devices add electrical charges to the air (anions, or negative ions) and the fan blows it across your tips which can change the electron imbalance just enough to offset clinging tip issues.

Don't let your labs environment make you retreat from automated assays....wait for it comes...."CHARGE."    That just happened.  BAM.  

Next Blog - Vision Sensors (they can be used for lots of stuff, including pipette tip issues...)


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May 21, 2015 by Kevin Keras

One Crazy Tecan Deal...

tl_files/labsquad/blog_images/Crazy Deal/crazy deal.png



Hey, our colleagues over at Biodirect are offering an unbelievable deal on Tecan EVO 150 liquid handling robots.

  • EVO2 150 
  • LiHA 8
  • RoMA,
  • Win7 PC,
  • EVOware 2.5 &  Hard Dongle 

All for $49,995!  They are even including 20% discounts on specific brands of sealers, thermal cyclers and dispensers...

If you have an older Genesis and can't afford to buy a new unit, you should take a look at this deal.  Pretty sweet.

Heck, it might be time to toss out that old Sciclone or MultiProbe II....


Tagged under: Tecan
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May 11, 2015 by Kevin Keras

The Tip of The Day

Part Two


It takes two to tango, so the old saying goes. Well, that too can be said of liquid handling robots (, really, I mean it. I am an Arthur Murray dropout. Work with me on this one...)

A large majority of liquid handling robots require the use of disposable pipette tips. As mentioned in part one of this post, many OEM manufacturers have a vested interest in providing their own tips. That can be expensive, and with good reason. Most liquid handling robot manufacturers only make tips for their own robots. On the other hand, there are a number of third party vendors who provided comparable tips at significantly reduced prices. How is that possible? Simple, they provide tips for many, if not all, brands, makes and models of liquid handling robots. As such, the sheer scale of their operational commitments to tip manufacturing allows them to create and distribute tips for less.

In January of this year, Biodirect (parent company of The LabSquad) announced a new partnership with Biotix (San Diego, CA). Before I highlight the benefits of this partnership, let me provide a brief overview:

Biotix - manufactures very high quality, OEM comparable automation and manual pipette tips. If you are a VWR customer, you can order them online. They currently offer tips for Agilent/Velocity11, Beckman Coulter, Caliper/Perkin Elmer, Tecan and other robots.

Biodirect - for over 14yrs has been the industry leader in providing high quality refurbished lab instruments, particularly liquid handling robots. Refurbished robots from Biodirect can be had for 50-70% the cost of a new robot and come with 6-12 month warranties.

The LabSquad - provides preventative and corrective maintenance services on liquid handling robots and all the peripheral instruments commonly found in those labs (washers, sealers, pcr, readers...etc.). The LabSquad emphasizes the use of PM's as alternatives to expensive OEM service contracts.

Under this new partnership, Biotix will provide consumables to Biodirect who will perform all quality testing of refurbished liquid handlers (including Artel dye testing) using Biotix tips and other consumables. Additionally, every newly refurbished unit will ship with a starter kit of Biotix consumables at no charge to customers. The LabSquad performs gravimetric and/or Artel QC tests as a standard part of field based PM's and will now do so utilizing Biotix tips and consumables. LabSquad engineers will also work with customers who need assistance in transitioning from their current tips into Biotix tips.

The combined efforts of these three groups presents enormous value to our customers who will save significant time and money. Now, for the first time users can purchase a wide variety of liquid handling robots of any brand/model with warranties and recieve coordinated service and consumables support.

Whereas, OEM manufacturers can only provide such products and services for their own brand, The Biodirect/LabSquad/Biotix alliance takes on the appearance of an 'uber' solutions provide. Too bad the Uber name is already taken...


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